Card Management

Use 

• Add an enrolled card to a digital wallet such as Apple Pay® or Google Pay™. 
• View one-time payments made to a card kept on file in the merchant’s database as well as automatic payments made from the card to merchants on a regular basis. 
• Display the digital card information (full card number and details), needed to perform transactions without using a physical card. 

Manage 

• Turn cards on and off—when the card is off, no purchases or withdrawals are approved except for previously scheduled recurring payments. 
• Enable controls to restrict card usage based on location, spend limit, merchant type, and transaction type. 
• Establish alerts for each time the card is used based on specific desired alerts or when a transaction is attempted but declined. 
• Call designated phone numbers to activate a card, report a card as lost or stolen, or set a PIN. 

Understand 

• Check transactions and account balances associated with cards enrolled in this service. Transactions are enriched with recognizable merchant details for cardholders to seamlessly identify transactions. 
• Get spend insight analytics to see what, when and where transactions are occurring. 

Engage 

• View suspicious activity with real-time alerts 

You’ve noticed a suspicious transaction posted to your account, or you’ve lost your debit card. Now what do you do? 

• If you notice something suspicious it’s a good idea to contact us right away.  
• For after-business hours questions: call 1-800-472-3272 (24/7) to report a lost or stolen Debit Card.  
• When you report your card, the card will be closed preventing any future access. 

You are able to set up alerts, transaction limits and even block your card to prevent future transactions.

A text alert to customers warning of suspicious activity on their card will NEVER include a link to be clicked. Cardholders should never click on a link in a text message that is supposedly from the bank. A valid notification from the bank will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link. 

• A text alert from the bank will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. 
• A phone call from bank’s automated dialer will only include a request for a cardholder’s Zip code, and no other personal information, unless they confirm that a transaction is fraudulent. Only then will they be transferred to an agent who will ask questions to confirm their identity before going through their transactions.